A cab driver taught me a million dollar lesson in customer satisfaction and expectation. Motivational speakers charge thousands of dollars to impart this kind of training to corporate executives and staff. It cost me a $12 taxi ride.
I had flown into Dallas for the sole purpose of calling on a client. Time was of the essence and my plan included a quick turnaround trip from and back to the airport. A spotless cab pulled up. The driver rushed to open the passenger door for me and made sure I was comfortably seated before he closed the door. As he got in the driver's seat, he mentioned that the neatly folded Wall Street Journal next to me was for my use. He then showed me several tapes and asked me what type of music I would enjoy. Well! I looked around for a "Candid Camera!" Wouldn't you? I could not believe the service I was receiving! I took the opportunity to say, "Obviously you take great pride in your work. You must have a story to tell." "You bet," he replied, "I used to be in Corporate America. But I got tired of thinking my best would never be good enough. I decided to find my niche in life where I could feel proud of being the best I could be. I knew I would never be a rocket scientist, but I love driving cars, being of service and feeling like I have done a full day's work and done it well. I evaluate my personal assets and… wham! I became a cab driver. One thing I know for sure, to be good in my business I could simply just meet the expectations of my passengers. But, to be great in my business, I have to exceed the customer's expectations! I like both the sound and the return of being 'great' better than just getting by on 'average'". Did I tip him big time? You bet! Corporate America's loss is the travelling folk's friend!
英语散文:A million dollar lesson 千金一课
语法录
人气:1.65W
相关文章:
- 美国习惯用语 第262期:gold mine/born with a silver spoon&nb
- 英语散文:Why do leaves change color in the fall? 秋天叶子为什么会变颜色?
- 办公室英语口语第第112期:Solving a problem with bonuses 解决奖金问题
- 双语散文:A million dollar lesson 千金一课
- 新英语900句之基础篇 Lesson31:MAKING A PHONE CALL打电
- 时尚双语:女性调查:你是企业管理层中的一员吗?Poll: Women hold senior positions
- 初级美语 Lesson 17:Asking About People's Homes 询问住
- 新英语900句之基础篇 Lesson18:COMPLIMENTS AND PRAISES称赞和表扬
- 双语散文:回家的感觉真好 It Felt So Good Being Back Home
- Jobless young will cost global economy 十亿青年或无法实现价值
热门推荐
- 1美国失业率10月份略有下降 US Jobless Rate Drops Slightly
- 2双语散文:Why do leaves change color in the fall?&
- 3VOA流行美语 Unit 146: smack dab/ring a bell
- 4色拉英语乐园学口语 Lesson 10 Do you speak English
- 5笨小孩学口语(26):I am supposed to be slimming. 我需要减肥。
- 6零距离美语会话[信仰]Lesson 2:Do you believe in palmistry?
- 7零距离美语会话[住房]Lesson 2:My mom likes to live alone
- 8时尚双语:Sleep loss,air conditioning make us fat想苗条?多睡觉,免空调
- 9新英语900句之基础篇 Lesson28:ASKING FOR HELP 求助
- 10英语句型学口语 Lesson 2:All you have to do is...
猜你喜欢
- 1像美国人一样说英语:Carol tells Bob the good news
- 2一口气英语第四册 Unit05:I’d like to book a room
- 3一口气英语第二册 Unit02:I’m looking for a mall
- 4英语日常口语 Unit67:A call from Poland 波兰打来的电话
- 5一口气英语第二册 Unit03:I’m looking for a pen
- 6英语句型学口语 Lesson 32:I couldn't ask for more
- 7英语句型学口语 Lesson 60:I was quite impressed by..
- 8蒋健棠英语实用句子(42):Is it in order to call him righ
- 9VOA流行美语 Unit 90: BUY STH / BE SOLD ON&nb
- 10蒋健棠英语实用句子(147):Many people piled onto the bus
- 11办公室英语口语第136期:Calling your boss from outside 给老板打电话
- 12初级美语 Lesson 15:Talking About What People Do f
- 13时尚双语:British men is more loyal to football英国男人:爱足球
- 14新英语900句之基础篇 Lesson38:IDENTIFYING PEOPLE AND &nbs
- 15初级美语 Lesson 14:Talking About What People Do f
最近更新
- 1I have a dream 马丁路德金的演讲稿 (中英文)
- 2初级美语 Lesson 18:Talking About Homes and Farming&nbs
- 3英语口语速成课堂:It cost an arm and a leg
- 4横 山300字
- 5A lesson for living生活的一课英语美文
- 6蒋健棠英语实用句子(130):He squandered a lot of time on 
- 7新英语900句之基础篇 Lesson10:WISHES AND CONGRATULATIONS
- 8电子工程师 ELECTRONICS ENGINEER
- 9英语句型学口语 Lesson 41:I'd like to propose a t
- 10回 首
更多推荐
- 1中间烧结是什么意思、英文翻译及中文解释
- 2高考日语冲刺备考的要点你可能需要知道
- 3【老友记】S01E21 (08) 再见,小猴子
- 4afterexpansion是什么意思、英文翻译及中文解释范例
- 5胶样状癌是什么意思、英文翻译及中文解释
- 6最佳国家排行榜出炉:中国跻身二十强大纲
- 7二溴醚是什么意思、英文翻译及中文解释
- 8composition scale是什么意思、英文翻译及中文解释
- 9anticipated revenue是什么意思、英文翻译及中文解释
- 10日本入境政策最新消息!预计8月起实行新规,留学生或可再入境
- 11cursor register是什么意思、英文翻译及中文解释
- 12如何避免雾霾英语作文100字左右
- 13衬衫的英文怎么读
- 14可变磁阻拾音器是什么意思、英文翻译及中文解释
- 15前寒武纪条带状含铁建造是什么意思、英文翻译及中文解释